Sand Canyon Urgent Care

Made an Appointment for 12:15, came 5 minutes prior and are still waiting in a room for a consultation at 1:40. They don’t even have Physicians here; PA’s will be “taking care” of you at this establishment. They claim to be an “Urgent” care center, but their service is not up to parr. Multiple PA’s have even walked by the room and some even entered, but left soon after. The help staff are also unfriendly and stoic.

New Year, same sick symptoms. Can’t say this is the first place I planned to visit to kick off the new year but alas, here I am! I discovered this office thanks to my medical group. I have a tricky Select HMO plan and my insurance provider can somehow never get it right with the doctor’s offices they recommend to me as the office never seems to accept my insurance. Luckily for me, this one did and it wasn’t too far off. For starters, there is plenty of parking. I’m always super ecstatic about this one. I’m not ecstatic, however, about the wait times in the office. I know, I know. One can never anticipate how many patients they’ll get on a given day. But... you can! And all you have to do is have an online check-in and waitlist option for the ease of your convenience and mine. Now I do have to be honest and say that they technically do have one, but when I went online to try and check in at 3PM the only time slot they had was for 7PM. It’s too soon for me to tell if this is a common practice but for comparison, Hoag Urgent Care allows you to check in for a variety of time slots so I wasn’t really sure if it was just because this office was actually busy. From the time I checked in at the kiosk, filled my paperwork, got my vitals checked, and actually got seen by the Physician’s Assistant, over an hour had passed. Granted, there were 5 patients before me so I could tell it was going to take a while. My PA was someone named Serena. She was very sweet and thorough. She asked a lot of questions about my symptoms and ran a few tests to ensure we could rule out all possibilities. Once I got my diagnosis and prescription, I was sent off on my way to get my medication. Luckily, I had paid for my copay prior to being seen so I could expedite the whole process. — Overall, I didn’t have a terrible experience as it isn’t their fault that they were busy. I just think that they may have been able to see patients faster if they had more than just one PA/NP/MD working that day.

Don’t bother coming here for your drug test. What’s the point of having an appointment if they’re going to make you wait over an hour! Patiently waited 45 mins before asking for an update…I get told “I'm next but it’s gonna take awhile.” Go somewhere else! This facility can’t handle their patient load and scheduling professionally.